Refund & Return Policy

At Floragram, we take great care in handcrafting and packaging every arrangement. We want you to love what you receive. If something isn’t right, we’re here to help.

Understanding the Floragram refund policy Canada

Because our preserved roses are handcrafted, perishable-adjacent items made to order, all sales are final. However, we stand fully behind the quality of our products and will always make it right if there is an issue with your order.

Damaged or Defective Items

If your arrangement arrives damaged due to shipping or a defect in the product:

• Contact us at floragram25@gmail.com within 48 hours of delivery
• Include your order number and clear photos of the damage
• We will offer a replacement or full refund at no cost to you

Wrong Item Received

If you received the wrong product, contact us within 48 hours of delivery and we will ship the correct item immediately or issue a full refund.

Order Cancellations

• Orders can be cancelled within 48 hours of placement for a full refund
• After 48 hours, your order enters production and cannot be cancelled or modified

International Orders

We are not responsible for customs delays, import duties, or packages refused at customs on orders shipped outside the US and Canada. If a package is returned to us due to an incorrect address or customs refusal, we will contact you to arrange re-shipment at your cost.

How to Reach Us

For any issues with your order, please email floragram25@gmail.com with your order number. We respond within 24 hours and are committed to resolving every issue fairly.

Last updated: June 2026

 

Eligibility for Returns and Refunds

 

 

The Floragram refund policy Canada ensures customers can return products that do not meet their expectations. To be eligible for a refund, items must be unused, in original packaging, and returned within a specified time period. This policy applies to most floral arrangements and gifts, giving customers peace of mind when ordering. It is essential to keep the original receipt or order confirmation to facilitate the refund process efficiently.

 

 

How to Initiate a Return

 

 

To initiate a return under the Floragram refund policy Canada, customers should contact customer support promptly after receiving their order. The process involves submitting a return request with order details and reasons for return. Floragram’s team will guide customers through the steps, including packaging and shipping instructions. This seamless process helps ensure customers can quickly resolve issues and receive refunds within the promised timeframe.

 

 

Refund Processing Time and Methods

 

 

Floragram refund policy Canada guarantees timely processing of refunds once the returned products are received and inspected. Refunds are typically issued through the original payment method, ensuring a secure transaction. Customers can expect their refund within a few business days, depending on their bank or payment service. Floragram also commits to clear communication throughout the refund process, enhancing customer satisfaction and trust.

 

 

 

Eligibility for Returns and Refunds

 

 

The Floragram refund policy Canada ensures customers can return products that do not meet their expectations. To be eligible for a refund, items must be unused, in original packaging, and returned within a specified time period. This policy applies to most floral arrangements and gifts, giving customers peace of mind when ordering. It is essential to keep the original receipt or order confirmation to facilitate the refund process efficiently.

 

 

How to Initiate a Return

 

 

To initiate a return under the Floragram refund policy Canada, customers should contact customer support promptly after receiving their order. The process involves submitting a return request with order details and reasons for return. Floragram’s team will guide customers through the steps, including packaging and shipping instructions. This seamless process helps ensure customers can quickly resolve issues and receive refunds within the promised timeframe.

 

 

Refund Processing Time and Methods

 

 

Floragram refund policy Canada guarantees timely processing of refunds once the returned products are received and inspected. Refunds are typically issued through the original payment method, ensuring a secure transaction. Customers can expect their refund within a few business days, depending on their bank or payment service. Floragram also commits to clear communication throughout the refund process, enhancing customer satisfaction and trust.