Terms of Service

Last updated: June 2026

Welcome to Floragram (floragram.ca). By accessing or purchasing from our website, you agree to the following terms.

Overview of Floragram terms of service

Floragram is a preserved rose brand serving customers across the United States and Canada. We sell handcrafted preserved rose arrangements, holding stock in both countries and shipping domestically within each, with international delivery available to most other countries.

2. Products

• All products are handcrafted and may vary slightly from photos due to the natural nature of real flowers
• Colors may appear slightly different depending on your screen settings
• Preserved roses are real flowers and should be kept away from humidity and direct sunlight for maximum longevity

3. Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated. We reserve the right to change prices at any time. Customers outside the US and Canada are responsible for any applicable customs duties or import taxes.

4. Orders

• Orders are processed within 1 business day (often the same day)
• We reserve the right to cancel orders due to stock unavailability or payment issues, with a full refund issued
• Order confirmation emails are sent automatically upon successful payment

5. Shipping

See our full Shipping Policy for details on delivery times, international shipping, and tracking.

6. Returns & Refunds

See our full Refund & Return Policy for details on damaged items, cancellations, and our commitment to your satisfaction.

7. Intellectual Property

All content on floragram.ca — including photos, text, branding, and design — is the property of Floragram and may not be reproduced without written permission.

8. Limitation of Liability

Floragram is not liable for indirect or consequential damages arising from use of our products. Our liability is limited to the value of your order.

9. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada.

10. Contact

Questions about these terms? Email us at floragram25@gmail.com.

floragram · 833 Richmond Rd, Ottawa, Ontario, Canada, K2A 4A5 · Business Number: 1664034-6

 

User Eligibility and Account Responsibilities

 

 

The Floragram terms of service clearly define user eligibility requirements and account responsibilities. All users must provide accurate information during registration and maintain the security of their account credentials. Misuse or unauthorized access may result in account suspension or termination, as outlined in the agreement. Understanding these obligations ensures a safe and reliable experience on Floragram's platform.

 

 

Content Ownership and Usage Rights

 

 

Floragram terms of service explain the ownership of content uploaded to the platform. While users retain ownership of their original works, they grant Floragram a license to use, display, and distribute this content within the service. This license is necessary for normal platform operations but respects user intellectual property rights. Being aware of these details helps users share their content confidently.

 

 

Limitation of Liability and Dispute Resolution

 

 

The Floragram terms of service include important clauses on limitation of liability and dispute resolution. Floragram limits its liability for damages arising from platform use and encourages users to resolve disputes through mediation or arbitration. These procedures protect both the company and users, creating a fair and transparent environment for addressing conflicts efficiently and professionally.